Alaska Pet Nanny Policies

Cancellation Policy

Vacation/Drop-in Visits/Overnights Cancellation Policy

Our policy applies to the entire reservation invoice amount.

2+ weeks notice

Full Refund/Credit

7 - 14 days notice

75% Refund/Credit

3 - 6 days notice

50% Refund/Credit

3 days or less notice

Refund/Credit is Forfeited

Bookings are made to plan our availability to clients.

Therefore, we do not offer refunds/credits for early arrivals home.

When you book our services, we reserve exclusive time for you and your pets and have likely turned away other clients.

Non-Smoking Homes Only Policy

We do not service any homes that are smoked in or around for health reasons.

Absolutely NO EXCEPTIONS!

Snow Removal Policy

All clients must have a reliable snow removal service lined up to take care of their driveways during winter pet sits. Especially clients up in the hills who have very steep or long driveways.

Clients must arrange snow removal BEFORE pet sits start.

Clients are responsible for covering all related costs.

Alaska Pet Nanny will not shovel or snow blow client's driveways

or be responsible for finding a snow removal service.

***We are always happy to make trails for dogs in their backyards after snowstorms, especially for the little guys.***

Fenced-in Backyard Policy

To ensure the safety of dogs in our care, we are only accepting requests from new dog clients with fully fenced-in backyards at this time.

House Work Policy

Services will not be provided while work is being done in or around a client's home.

(With the exception of landscaping and snow plowing.)

All cleaning services, construction/remodeling, etc. must be scheduled either before or after our pet/house sits.

This is common courtesy for all parties involved, including the pet's safety.

Friends/Family Policy

Services will not be provided while any family and/or friends are staying in a client's home during scheduled visits.

It is important for us to feel safe as we carry out our pet care tasks while also maintaining the pet's undivided attention.

If anyone else has access to a client’s home during any pet/house sit, Alaska Pet Nanny can assume no liability for any damages or losses to a client’s home and/or pets.